Terms & Conditions

1. Introduction

Welcome to the Al-Yassin Farms website. These Terms & Conditions govern your use of our website, contact forms, quote requests, product information, and business communications.

By accessing our website or submitting an enquiry, you agree to these Terms & Conditions. If you do not agree, please do not use the website.

2. B2B Wholesale Use Only

Al-Yassin Farms operates as a B2B wholesale pistachio supplier. Our website is intended for commercial buyers, including confectionery manufacturers, bakeries, distributors, food production companies, retailers, wholesalers, importers, exporters, and food service businesses.

We do not present our website as a retail e-commerce platform, and submitting an enquiry does not create a confirmed order.

3. Website Information

The content on this website is provided for general business and informational purposes only. While we aim to keep information accurate and updated, product availability, specifications, grades, packaging options, origin, and pricing may vary depending on season, stock, supplier conditions, shipping destination, and client requirements.

We reserve the right to update, change, or remove website content at any time without prior notice.

4. Products and Specifications

Al-Yassin Farms may offer Syrian and American pistachios in different forms, including in-shell pistachios, kernels, halves, granulated pistachios, and slices.

Available grades may include Premium Grade, Commercial Grade, and Food Industry Grade. Product specifications, color, size, moisture level, flavor profile, packaging, and origin details are subject to confirmation before order approval.

Any product images, descriptions, or examples shown on the website are for reference only and may not represent the exact product supplied.

5. Quote Requests

You may submit a quote request through our website, email, or other communication channels.

To prepare a suitable quotation, we may ask for:

• Product type
• Required quantity
• Packaging preference
• Destination country
• Business type
• Required specifications
• Delivery timeline
• Any special requirements

A quotation is not a binding agreement unless confirmed in writing by Al-Yassin Farms and accepted by the buyer according to the agreed commercial terms.

6. Orders and Acceptance

An order is considered accepted only when confirmed in writing by Al-Yassin Farms. We reserve the right to accept, reject, or request changes to any order based on product availability, commercial feasibility, compliance requirements, payment terms, logistics, or destination restrictions.

7. Samples

Sample availability may depend on product type, destination, shipping conditions, and internal approval. Samples may be free or chargeable depending on the request, quantity, shipping method, and customer status.

Providing a sample does not guarantee future stock availability or identical batch characteristics unless agreed in writing.

8. Pricing and Payment

Prices are provided upon request and may vary based on origin, grade, form, quantity, packaging, season, market conditions, logistics, taxes, duties, and agreed trade terms.

Payment terms must be agreed in writing before order confirmation. Al-Yassin Farms may require advance payment, partial payment, or other agreed payment arrangements depending on the order and buyer profile.

9. Shipping and Delivery

Shipping arrangements, delivery timelines, export documentation, customs requirements, and logistics responsibilities must be confirmed in writing for each order.

Delivery timelines are estimates unless expressly agreed otherwise. Delays may occur due to customs procedures, inspections, shipping disruptions, weather conditions, supplier delays, force majeure events, or other circumstances beyond our control.

10. Import, Customs, and Local Compliance

The buyer is responsible for ensuring that the ordered products comply with import regulations, food safety requirements, labeling rules, customs procedures, and any other applicable laws in the destination country unless otherwise agreed in writing.

Al-Yassin Farms may assist with relevant documents where applicable, but final import approval remains subject to the destination country’s authorities and buyer obligations.

11. Inspection and Claims

Buyers should inspect products upon receipt and notify Al-Yassin Farms in writing of any issue within the agreed inspection period.

Claims related to quality, quantity, packaging, or damage must be supported by relevant evidence, such as photos, inspection reports, shipping documents, batch details, and storage conditions.

Failure to notify us within the agreed period may limit the ability to review or resolve the claim.

12. Storage and Handling

The buyer is responsible for proper storage and handling after receiving the products. Pistachios should be stored in suitable conditions to protect quality, freshness, flavor, and safety.

Al-Yassin Farms is not responsible for quality issues caused by improper storage, handling, transportation after delivery, exposure to heat, humidity, contamination, or other conditions outside our control.

13. Intellectual Property

All website content, including text, images, logos, design elements, product descriptions, and brand materials, belongs to Al-Yassin Farms or its authorized content providers unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.

14. Website Use Restrictions

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Submit false, misleading, or incomplete information
• Attempt to access restricted systems or data
• Interfere with website security or performance
• Copy website content without permission
• Use the website in a way that harms Al-Yassin Farms or other users

15. Third-Party Links

Our website may include links to third-party websites or platforms. These links are provided for convenience only. We are not responsible for the content, policies, security, or practices of third-party websites.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Al-Yassin Farms is not liable for indirect, incidental, consequential, or business losses arising from the use of the website, reliance on website information, delayed communications, product unavailability, shipping delays, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions limits liability where such limitation is not permitted by law.

17. Force Majeure

Al-Yassin Farms is not responsible for delays or failure to perform obligations caused by events beyond reasonable control, including natural disasters, war, political instability, trade restrictions, port delays, customs issues, supplier disruptions, transportation interruptions, strikes, pandemics, or government actions.

18. Governing Law

These Terms & Conditions shall be governed by the laws applicable to the business relationship between Al-Yassin Farms and the buyer, unless another jurisdiction is agreed in writing by both parties.

Any disputes shall be handled by the competent courts or dispute resolution body agreed by the parties.

19. Changes to These Terms

We may update these Terms & Conditions at any time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after updates means you accept the revised terms.

20. Contact Us

For questions about these Terms & Conditions, please contact Al-Yassin Farms through the official contact form available on our website.